Privacy Policy for Solve Networks
Last Updated: June 2026
Welcome to Solve Networks. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
When you visit our website or engage with our services, we may collect certain information, including but not limited to:
- Contact information: Such as your name, email address, phone number, company name, and any other details you provide when you fill out forms or communicate with us.
- Usage data: Information about how you interact with our website, including your IP address, browser type, and pages visited.
- Mobile information: If you provide your mobile phone number, we use it solely for the purposes for which it was provided, such as delivering service updates, responding to inquiries, or sending transactional or marketing messages if you have opted in.
- Service data: Information related to your use of our connectivity services, platforms, and portals, including account and billing information and network usage data relevant to service delivery.
2. How We Use Your Information
The information we collect is used to:
- Respond to inquiries: To provide you with the information or services you request.
- Deliver and manage services: To provision, manage, and support the connectivity services, platforms, and portals you use.
- Improve our services: To enhance our website and tailor our offerings to better meet your needs.
- Communicate with you: To send you updates, newsletters, or other relevant information related to our services, where you have opted in or where otherwise permitted by law.
- Comply with legal obligations: To meet our legal, regulatory, and contractual obligations.
We do not process your personal data for purposes that are incompatible with these stated purposes without first obtaining your consent.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We do not share your personal data with third parties except in the following limited circumstances:
- Referral partners: Solve Networks has referral relationships with third-party companies and individuals (“Referral Partners”). Customers who become paying customers of Solve products and services through a Referral Partner are considered customers of both Solve and the Referral Partner. In this context, we may share your contact information to establish your identity as a shared customer and to determine any referral fees owed. This sharing is governed by our Terms of Service and the mutual agreements in place between Solve and the Referral Partner.
- Service providers: We may disclose your information to third-party service providers who assist us in operating our website or providing our services, provided they agree to protect your information in accordance with this Privacy Policy.
- Carriers and network partners: In providing connectivity services, we work with telecommunications carriers and network partners. Certain service data may be shared with these partners to the extent necessary to deliver the connectivity services you have contracted for.
- Legal requirements: If required by law or to respond to legal processes, we may disclose your information to comply with applicable legal obligations.
- Business transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction, subject to confidentiality obligations.
4. Your Privacy Rights
Depending on where you reside, you may have certain rights regarding your personal data, including:
- Right to know: Request confirmation of whether we are processing your personal data and obtain a copy of it in a portable, readable format.
- Right to correct: Request that we correct inaccuracies in your personal data.
- Right to delete: Request that we delete personal data we have collected from or about you, subject to certain exceptions.
- Right to opt out: Opt out of the processing of your personal data for targeted advertising or profiling that produces significant effects concerning you. (We do not sell personal data.)
- Right against discrimination: We will not retaliate against you or treat you differently for exercising any of these rights.
These rights may be subject to limitations under applicable law. We will respond to all verifiable requests within the timeframes required by law.
5. How to Submit a Privacy Request
You may submit a request to exercise your privacy rights using either of the following methods:
- Online contact form: solvenetworks.com/contact — please include “Privacy Request” in your message
- Email: sales@solvenetworks.com
We will respond within 45 days of receiving a verifiable request. If additional time is needed, we will notify you within the initial 45-day period. Responses are provided free of charge for up to two requests per year per person. We will not require you to create a new account to submit a request.
If we decline your request, we will provide written notice explaining our reasoning and how you may appeal the decision.
6. Appeals
If you disagree with our response to a privacy request, you may appeal by contacting us through the methods in Section 5 and including “Privacy Appeal” in your message. We will review your appeal and respond within a reasonable time. If your appeal is denied, we will inform you of any further recourse available under applicable law, including how to contact the relevant state authority.
7. Google Advertising
This website uses the Google Ads remarketing service to advertise on third-party websites (including Google) to previous visitors of our site. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Solve Networks website. Data collected through this service will be used in accordance with our Privacy Policy and Google’s Privacy Policy.
You can opt out of Google’s use of cookies for remarketing by adjusting your browser’s cookie settings to block third-party cookies. Instructions for managing cookie settings are available through your browser’s help documentation.
8. Data Security
We implement reasonable technical and organizational security measures designed to protect the confidentiality, integrity, and accessibility of your personal information from unauthorized access, alteration, disclosure, or destruction. We maintain appropriate measures to protect your mobile data against unauthorized access, disclosure, or misuse.
No method of transmission over the internet or electronic storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your browsing experience, collect usage information, and support our advertising activities. Cookies include both first-party cookies (set by Solve Networks) and third-party cookies (set by partners such as Google).
You can manage or disable cookies at any time through your browser’s settings. Most browsers allow you to block third-party cookies, clear existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website.
10. Mobile Information Privacy
When you provide your mobile phone number to us, we will use it solely for the purposes for which it was provided, such as delivering service updates, responding to inquiries, or sending transactional or marketing messages if you have opted in.
We will not share, sell, rent, or disclose your mobile phone number or any related personal information to third-party affiliates or non-affiliated entities for their marketing purposes. Any sharing of this information will only occur with service providers who assist us in delivering mobile communications, and only under strict confidentiality agreements.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. You may opt out of receiving SMS communications at any time by replying STOP to any message or by contacting us using the methods in Section 5.
11. Third-Party Links
Our website may contain links to other sites that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will promptly delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the Last Updated date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services following any update constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Solve Networks
https://solvenetworks.com/contact
888-365-0913